Cancellation & Refund Policy
ethnicsutra.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on ethnicsutra.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product already, unfortunately we cannot cancel the order.
We accept retum only in case of damaged products or incorrect product being shipped. Refunds will be made in the same form that the payment is received within 10 working days from the date of receiving the return order or Coupons for the same value will be issued. The product should be sent back to us in the same condition as received. For COD orders, we will be able to do the refund in the form of Coupon Code ONLY which can be used on your subsequent purchase with us.
We accept exchange only if you have received an incorrect or damaged product. We DO NOT accept exchanges for slight color variations you may experience. We also do not accept exchanges/returns for hand made products that may have slight imperfections in block print, slight smudging or such. We have to be intimated by email or phone within 2 days of receiving the product about any damages or incorrect products. The product has to be sent back to us within 5 days of receiving it if the return/exchange has been accepted by us.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9845044949 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Items bought on SALE will not be accepted for return/exchange under any circumstance.